Frequently Asked Questions
What insurance plans do you take?
We do not accept Aetna HMO or Medicaid. Please consult with your insurance company for a provider list or call us to see if we accept your plan. We are a preferred provider with Tricare Military Insurance.
What are your office hours?
Our office hours are:
Monday: 8:00 am – 5:00 pm
Tuesday: 8:00 am – 7:00 pm (Open late)
Wednesday: 8:00 am – 4:00 pm
Thursday: 8:00 am – 7:00 pm (Open late)
Friday: 8:00 am – 5:00 pm
Where do you see hospitalized children and newborns?
Clear Lake Regional Medical Center
Are you affiliated with any other hospital?
Dr. Farella is affiliated with Texas Children’s Hospital and U.T.M.B. and can have patients admitted to those hospitals. She is not on staff, however, so she cannot visit patients at those facilities.
Do you have a separate waiting room for well babies?
Yes, in our Webster office we have a well baby/nursing mother waiting area for infants from birth to nine months of age.
Does your business support any local organizations?
Yes. The office sponsors a “Charity of the Month” each month with a local organization as the designated recipient. Children and their parents are invited to participate through contributions. Please click on Events to see our 2015 list of charities.
How do I know I want Dr. Farella to be my child’s pediatrician?
We offer no cost, no obligation parent orientations for expectant parents and parents who are seeking a new pediatrician doctor. The dates for upcoming “New Mom Mondays” are listed in the Events section of the website.
If I have a question about my child, what should I do?
A general question about your child may be answered during the day by one of our staff members. You may have to leave your name, number, and a brief explanation of the information you are seeking. We will usually return your call the same day and definitely within twenty-four hours.
After hours calls should be for emergencies only and a charge may be incurred.
Where can I get a “breathing machine?”
We have breathing machines (nebulizers) available in the office. Insurance coverage for nebulizers varies depending on the company. If your insurance plan is not a participating provider with our nebulizer supplier, we will order one for your child from an outside source.
What do I do when my child’s medication must be refilled?
Please see our refill policy in the Policy and Procedures section. Generally, controlled substance prescriptions require twenty-four hours notice prior to pick-up. For all other prescriptions, call your pharmacist and have them fax us a refill request. All prescription refills are subject to annual well-child check-ups or recent visits.
How do I know if my child needs shots?
Please see the list of recommended pediatric immunizations in the Patient Resources section of this website or contact www.cdc.gov for information.
What should I do if my child ingests something that I think may be toxic or poisonous?
Call Poison Control immediately. The number for Poison Control is 1.800.222.1222. You can also go to the Poison Control website. If you have any questions about anything your child ingests, Poison Control is your best source for a quick and accurate answer. Do not hesitate to call them.
Do you do ear piercing?
Yes. We pierce the ears of infant girls (after their second set of pediatric immunizations) and young ladies through the teen years. We offer this service only to our families.
Does insurance pay for ear piercing?
No. Ear piercing is an out of pocket expense. We use topical medication, sterile procedures, and pierce both ears at the same time. The earrings are included in the cost and are 24 karat gold-plated.
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